This incident has resulted in immediate technical upgrades. BTC withdrawals will be temporarily disabled while a robust solution is tested and deployed that will improve integration with the blockchain.
Posted Mar 16, 2021 - 13:39 EDT
Dear Coinberry clients,
We apologize for the inconvenience as we work through BTC transaction issues. BTC withdrawals are currently disabled.
While BTC withdrawals remain unavailable, you can still withdraw funds from your Coinberry account using CAD or other cryptocurrencies such as ETH and XRP.
Some BTC withdrawal orders were manually cancelled and those affected were emailed. Those funds will re-appear in your account.
Our I.T. team is working around the clock on a robust technical solution that will increase the reliability of integration with the blockchain.
We have confirmed this is not a security matter and all client funds are safe and secure.
We appreciate your patience and sticking with us as we resolve this ASAP.
Posted Mar 16, 2021 - 11:36 EDT
Dear Coinberry investors,
At this time, BTC withdrawals continue to be unavailable.
During high trading volume, network congestion caused some transactions not to get broadcasted to the blockchain, and our BTC node fell out of sync, forcing us to disable withdrawals until a re-sync can be completed.
Our I.T. teams are working on the solution. We are confident this is not a security matter.
All of our member's funds are accounted for, some transactions were manually cancelled and those members were notified via email.