Dear Coinberry investors,
At this time, BTC withdrawals continue to be unavailable.
During high trading volume, network congestion caused some transactions not to get broadcasted to the blockchain, and our BTC node fell out of sync, forcing us to disable withdrawals until a re-sync can be completed.
Our I.T. teams are working on the solution. We are confident this is not a security matter.
All of our member's funds are accounted for, some transactions were manually cancelled and those members were notified via email.
We apologize for the inconvenience.
Please email firstname.lastname@example.org
for support needs and emergency withdrawal requests.
We value your business and appreciate your patience.
The Coinberry Team