Partially Degraded Service

About This Site

Welcome to the Coinberry (www.coinberry.com) status page. We use this page to communicate any issues with our services including planned and unplanned outages. If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.

Crypto withdrawals Operational
BTC withdrawals Operational
ETH withdrawals Operational
XRP withdrawals Operational
LTC withdrawals Operational
Crypto funding Operational
BTC funding Operational
ETH funding Operational
CAD Withdrawals Degraded Performance
CAD Funding Operational
Customer Support ? Degraded Performance
Website Operational
iOS/Android Apps Operational
Trading Operational
2 Factor Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2021

No incidents reported today.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Resolved - This incident has been resolved. All Coinberry support email addresses are fully functional. If you attempted to contact support in the last few hours and received a "bounce" or error message, please re-send your email. cs@coinberry.com, customersuccess@coinberry.com, support@coinberry.com, fraud@coinberry.com, and all other email addresses are again operational.

We continue to experience customer service delays due to the incredible increase in trading volume recently. Please be patient, we have added additional staff and are working to resolve all customer inquiries as soon as we can.
Jan 14, 20:28 EST
Update - Some Coinberry email addresses are experiencing outages. The problem has been identified and the team is working to resolve. The Coinberry platform is unaffected. support@coinberry.com appears to be working; please send urgent emails to this address while we work to solve this partial email outage.
Jan 14, 19:16 EST
Identified - Some Coinberry email addresses are experiencing outages. The problem has been identified and the team is working to resolve. The Coinberry platform is unaffected. Please be patient if submitting customer service tickets. Update to be shared once issue resolved.
Jan 14, 18:53 EST
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021
Resolved - The SMS 2FA issue has been resolved and SMS 2FA is now fully operational. We STRONGLY recommend you immediately install and switch to an authenticator app like Authy or Google Authenticator to prevent future problems.
Jan 11, 15:40 EST
Update - The SMS 2FA issue is 99% resolved. We are occasionally having delivery problems but are resolving within 15 minutes. If you don't receive an SMS please wait 10 min and try again. Once logged in, we STRONGLY encourage you to set up a 2FA app like Authy, Microsoft Authenticator, or Google Authenticator.
Jan 10, 08:47 EST
Monitoring - SMS 2FA delivery has been almost completely restored. There are intermittent delivery issues. If you experience latency or SMS failure, please try waiting 10 minutes to login again.

* The issue is only effecting some phone numbers
* We now require using Authy, Google Authenticator, or Microsoft Authenticator apps for 2FA on our platform

Please immediately setup 2FA using an authenticator app the next time you login to your account.
Jan 8, 16:48 EST
Update - We continue to experience a partial outage from our SMS service provider. The Coinberry platform is working 100% and you should have no issues of any sort if you use Google Authenticator or Authy apps for 2FA, which we highly recommend you do.

Key points:
-Your Coinberry account is 100% safe. The issue exists with our SMS delivery service.
-We are aware of the issue and working with our provider 24/7 on a solution.
-Some SMS messages are being delivered. Please wait 10 minutes and try again. Please don't spam 2FA SMS requests as that just causes further issues.
-As soon as you are able to login, we recommend switching your 2FA to Google Authenticator or Authy apps to prevent further issues.
Jan 8, 10:46 EST
Identified - We are experiencing degraded SMS delivery due to a third-party provider with delayed SMS messages causing some users login issues who rely on SMS for 2FA.

Key facts:
-Your Coinberry account is 100% safe. The issue exists with our SMS delivery service.
-We are aware of the issue and working with our provider 24/7 on a solution.
-Some SMS messages are being delivered. Please wait 10 minutes and try logging in again.
-As soon as you are able to login, we recommend switching your 2FA to Google Authenticator or Authy apps to prevent further issues.

We apologize for the inconvenience. It must be a huge frustration for you.

Due to the combination of Bitcoin demand and our SMS provider latency, we have a lot of emails to answer, please know that our team members are on it.

Thank you for your patience, we are working very hard to resolve this.
Jan 7, 13:00 EST
Resolved - Coinberry has been restored and is fully operational. Thank you for your patience.
Jan 11, 02:59 EST
Update - We are continuing to work on a fix for this issue.
Jan 11, 02:58 EST
Identified - Coinberry is currently experiencing an outage. Our team is working to restore services. All client funds remain safe and secure.
Jan 11, 02:52 EST
Jan 10, 2021
Jan 9, 2021

No incidents reported.