All Systems Operational

About This Site

Welcome to the Coinberry (www.coinberry.com) status page. We use this page to communicate any issues with our services including planned and unplanned outages. If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.

Crypto Withdrawals Operational
CAD Withdrawals Operational
Crypto Funding Operational
CAD Funding Operational
Customer Support Operational
Website Operational
iOS/Android Apps Operational
Trading Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 4, 2020

No incidents reported today.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020
Resolved - The system changes which caused the incident that took place in late May causing delayed withdrawals has been fully resolved. We expect service levels to keep improving going forward as our new systems ramp up.
Jun 23, 20:47 UTC
Monitoring - At this point in time we are monitoring all systems and expect to close this incident early next week.
Jun 22, 02:41 UTC
Update - As of 9:30 PM EST June 15, 2020 there remain less than 80 affected individuals, we have reached out to over 60 of those and are awaiting responses from these individuals at this point in time. Please note that we are trending to close this incident by the end of this week.
Jun 16, 01:59 UTC
Update - We are continuing to investigate this issue.
Jun 5, 03:30 UTC
Update - As of 11:30 PM EST June 4, 2020 there remain 123 affected individuals.
Jun 5, 03:29 UTC
Update - As of 9:00 PM EST June 3, 2020 there remain 178 affected individuals.
Jun 4, 01:08 UTC
Update - As of 8:40 PM EST June 2, 2020 there remain 223 affected individuals.
Jun 3, 00:37 UTC
Update - As of 7:00 PM EST June 1, 2020 there remain 276 affected individuals and at this point in time we have reached out to approximately 200 of the remaining affected individuals requesting further information.
Jun 1, 22:55 UTC
Update - As of 2:30 PM EST May 31, 2020 there remain 327 affected individuals and at this point in time we have reached out to approximately 150 of the remaining affected individuals requesting further information.
May 31, 18:35 UTC
Investigating - This week we rolled out a new withdrawal processing system. Unfortunately, that resulted in a lot more withdrawals being pushed into a manual review then we had anticipated. We are currently contacting affected users and processing these as fast as we can. We understand that this may be frustrating, and thank you for your patience. There are currently 387 users affected by this incident.
May 30, 20:35 UTC
Jun 22, 2020
Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.